Gap in assessment of transport solutions by citizensas a trigger for network communication

Relevance. Transport is considered as one of the factors that shapes public welfare. But in society there are conflicting demands, expectations and assessments of transport solutions depending on the age, gender and place of residence of passengers. The existence of a gap is determined by the objective density and saturation of modern urban agglomerations. In addition, the age and gender composition of movement participants is changing, which forms their needs and requests for the organization of infrastructure. Aim. To identify the reasons for differences and gaps in city actors’ assessments of transport decisions, and the consequences of such gaps. Methods. The work uses the results of a comprehensive interdisciplinary research project, which made it possible to describe the transport behavior of the main participants in passenger transport. The authors used the results of hybrid methods of information search: video recordings of passenger and transport flows of the city of Kemerovo and the Kemerovo region, a questionnaire survey, content analysis of social networks, official pages, websites and portals. Results. There are different user attitudes aimed at updating the problem of reforming the transport system, options and prospects for its solution and the image of reactive interaction between users and the authorities (for example, criticism of government decisions, demonstration of distrust or dissatisfaction, use of communication about transport reform to achieve other goals). Conclusions. An active tool for qualitative study of new transport changes can be the use of digital solutions, which allows one to collect quick, reactive parameters relating to urban transport communications in the resource space of networked and «cloud» urban communities.